Booster FAQs

Booster is designed to reduce anxiety of using your existing air cushion, it can be installed onto most full-sized single cell air flotation wheelchair cushions. Booster is a device that attaches to your existing cushion. It maintains your clinician’s recommendation for pressure in an air flotation cushion and eliminates the need to manually adjust it.

Booster uses some of the same technology that powers Orbiter, namely Kalogon’s state of the art air management system, allowing Booster to assess air levels in real time, take into account ambient factors, and adjust as needed.

​Booster is charged using a provided USB cable and wall plug. It should take a few hours to get a complete charge.

Booster comes with an air hose that attaches to your cushion via the inflation valve. The hose must completely cover the air valve. Booster includes a clip which can be used to attach the device to your cushion’s cover or to the body of your wheelchair. Some cushion brands also have a pouch where Booster fits nicely.

Yes, you can trim the hose to work with your cushion.

Replacement hoses are available for purchase. If you need one, please contact the Kalogon team at contact@kalogon.com or (321) 465 4504.

Kalogon cannot provide recommendations for what your air levels should be in your cushion. Please consult your clinician and work with them either in the Kalogon app or in clinician mode to set the cushion to your needs. Booster arrives with default factory settings which are NOT clinical recommendations.

You may notice that it takes up to a few minutes for Booster to adjust after a change.

​Booster will provide audio cues as well as blinking lights when it senses a potential leak, if it senses that the hose is not properly connected to the cushion’s inflation valve, or if it senses that the inflation valve is closed.

There are three lights on Booster, red, yellow, and green. Please see the user instruction manual for more detail.

Red is an error light and provides notifications when you should check for leaks or when there may be a kinked hose or closed valve.

Yellow is the battery status light which indicates when the battery is charging or when the device is low on power.

The green light is on when the device is in operation, detects that an individual is sitting on the cushion, and is maintaining the pressure level.

Booster is compatible with single cell air cushions. If you have questions about your specific cushion, please contact the Kalogon team at contact@kalogon.com or (321) 465 4504.

Booster works best with the Kalogon app, as it provides visual information. Booster also has a manual mode that allows for manipulation of the pressure setpoint without a phone. The Kalogon smartphone app is used primarily during initial setup, and it does not need to be used every day. Once the device has been set up, it is possible to use the device without reconnecting to the app.

The Kalogon app is compatible with Apple iOS 12 or later versions or Google Android OS 11 or later. Devices running earlier versions of this software may be incompatible with the Kalogon app.

Booster does not replace the need to do offloads or pressure shifts. You should still follow your clinician’s advice on the frequency, duration, and best practices around offloads for you.

Booster generally will not need to be cleaned. If it has been left in a hot, humid, moist, or dusty climate, the device may not perform as expected. A light blast of air should be used to remove any visible dust from the outlet tube or around the seams of the enclosure.

Should you get something on the outside of Booster, you can wipe it carefully with a dry cloth, a slightly damp cloth, or wiped carefully with a 70% or less IPA alcohol-based or antibacterial cleaning wipe.

The battery life will last roughly 24 - 56 hours. If Booster is making a lot of adjustments, or if a potential leak is detected and the device is filling, the battery may last less time. 

​Please contact your FSA plan administrator prior to purchasing your Booster online. If you have a credit card from your FSA plan, our website will accept it, and you may still be asked to file additional information with your provider once your purchase has been completed.

Yes, you can find the Booster instruction manual online here. Simple instructions are available in the app as well.

If you’ve been using your Booster successfully, the battery may be completely empty. Charge your device. While it’s charging you’ll see a yellow blinking, which will turn to solid yellow when the device is completely charged.

If you’re using Booster for the first time, the device is likely still in transit mode. Unpack it and plug it in to charge. This will also help to ensure you’re completely powered up for your first use.

First off, please make certain that your device is fully charged. 

To enter pairing mode, you must hold both buttons down for 3 seconds. Once you’ve done this, all three lights on the device will flash in a cascading pattern. This will let you know you’ve entered pairing mode.

​There are two main reasons why this may be happening. One, the battery may be completely empty. Charge your device. While it’s charging you’ll see a yellow blinking, which will turn to solid yellow when the device is completely charged.

If the device is fully charged and the device does not detect you and turn on the green light, you will need to ensure your device is properly inflated. To do this, first ensure no one is on the cushion. Then open the app, go to the settings page (by tapping the gear icon), and select “pump from empty”.

There are a few reasons why this may be happening. One, the battery may be completely empty. Charge your device. While it’s charging you’ll see a yellow blinking, which will turn to solid yellow when the device is completely charged.

The other thing to check is if your device and alerts are muted. There are multiple things you can do to turn the alerts back on:

• Wait as the mute only lasts for 30 minutes

• Wake the device by briefly pressing either button OR by sitting down and then press down on the Alerts button for 1 second and release

You may have also set your sound level to zero in the app. Open the Kalogon app, ensure you are paired to your device, and go to the settings tab to double check the volume.

​You may need to check a couple things to ensure your cushion does not have a leak. One, ensure the hose is completely fitted over the whole valve. There should be no gap between the end of the hose and the valve. Please refer to the instructions..

Check your cushion for leaks according to the manufacturer’s instructions.

If you still can’t determine the source of this, report this issue to your local rep, who will work with you to report it to Kalogon.

Booster will do occasional pump tests, and should return to normal shortly after. If pumping continues, you may need to check a couple things to ensure your cushion does not have a leak. Check your cushion for leaks according to the manufacturer’s instructions.

You may need to check a couple things to ensure your cushion does not have a leak. One, check your cushion for leaks according to the manufacturer’s instructions.

Think about where you have been using Booster, if there are altitude changes or ambient weather conditions, it is possible that the device is pumping due to external changes.

If you still can’t determine the source of this, report this issue to your local rep, who will work with you to report it to Kalogon.
 

​Double check all your connections and that the cushion valve is open and that the hose is completely covering the valve.

Review your cushion setup and where the hose sits on the cushion to ensure it is not getting temporarily kinked, closing off the airway.

If you still can’t determine the source of this, report this issue to your local rep, who will work with you to report it to Kalogon.
 

​When in clinician mode, the device only responds to button presses and no other inputs. This allows the clinician complete control over the setup.

If you need to test alerts, exit clinician mode and then test the device.