Booster FAQs

Booster is ingeniously designed to alleviate the anxiety associated with using your current air cushion. Specifically created for compatibility with most full-sized single cell air flotation wheelchair cushions, Booster serves as an attachment to your existing cushion. Its primary function is to uphold your clinician's recommended pressure settings for an air flotation cushion. This device streamlines the user experience, providing a seamless solution for maintaining optimal cushion pressure.

Booster harnesses the advanced technology found in Kalogon's state-of-the-art Air Pressure Management Systems (APMS), which powers Kalogon’s Orbiter line of products. This sophisticated system enables Booster to assess air levels in real time, consider ambient factors, and make adjustments as required.

Booster is charged using a provided USB cable and wall plug. It should take a few hours to get a complete charge.

Booster is equipped with an air hose that securely attaches to your cushion through the inflation valve, covering it entirely. The device comes with a convenient clip that can be utilized to fasten it to your cushion's cover or the body of your wheelchair. Additionally, for certain cushion brands, Booster seamlessly fits into a pouch designed for its accommodation, providing users with versatile and hassle-free attachment options.

Yes, you can find the Booster instruction manual online here. Instructional videos demonstrating the setup and usage area also available for your convenience.

Yes, you can trim the hose to work with your cushion.

Replacement hoses are available for purchase. If you need one, please contact the Kalogon team at contact@kalogon.com or (321) 465 4504.

Kalogon cannot provide specific recommendations for the optimal air levels in your cushion. It is strongly advised to consult with your clinician and collaborate with them, either through the Kalogon app or clinician mode, to customize the cushion settings according to your specific requirements. It's important to note that Booster arrives with default factory settings, which are not clinical recommendations. Personalizing the settings in consultation with your clinician is crucial to ensure the cushion meets your individual needs.

You may observe that it takes a few minutes for Booster to fully adjust after a change has been made. This adjustment period allows the device to optimize and stabilize the air levels according to the modified settings.

Booster provides audio cues and blinking lights as indicators when it detects a potential issue. These cues are designed to alert users when there is a potential leak. You may also receive these notifications if the hose is not correctly connected to the cushion's inflation valve, or if the inflation valve is closed.

Booster features three lights - red, yellow, and green, each serving specific functions as outlined in the user instruction manual (Booster Instructions).

• The red light functions as an error indicator, providing notifications for situations such as potential leaks, kinked hoses, or closed valves that require attention.

• The yellow light serves as the battery status indicator, signaling when the device is charging or when it has low power.

• The green light signifies that the device is in operation, detecting the presence of an individual on the cushion, and actively maintaining the pressure level.

Booster is compatible with single cell air cushions. If you have questions about your specific cushion, please contact the Kalogon team at contact@kalogon.com or (321) 465 4504.

Booster works best with the Kalogon app, offering visual information for enhanced user experience. Booster also has a manual mode that allows for manipulation of the pressure setpoint without a phone. The Kalogon smartphone app is used primarily during initial setup, and it does not need to be used every day. Once the device has been set up, it is possible to use the device without reconnecting to the app.

The Kalogon app is compatible with Apple iOS 12 or later versions or Google Android OS 11 or later. Devices running earlier versions of this software may be incompatible with the Kalogon app.

Booster does not replace the need to do offloads or pressure shifts. It's crucial to adhere to your clinician's guidance regarding the frequency, duration, and best practices for offloads that are tailored to your specific needs.

Booster generally will not need to be cleaned. If it has been left in a hot, humid, moist, or dusty climate, the device may not perform as expected. A light blast of air should be used to remove any visible dust from the outlet tube or around the seams of the enclosure.

Should you get something on the outside of Booster, you can wipe it carefully with a dry cloth, a slightly damp cloth, or wiped carefully with a 70% or less IPA alcohol-based or antibacterial cleaning wipe.

The battery life will last roughly 24 - 56 hours. If Booster is making a lot of adjustments, or if a potential leak is detected and the device is filling, the battery may last less time.

If you’ve been using your Booster successfully, the battery may be completely empty. Charge your device. While it’s charging you’ll see a yellow blinking, which will turn to solid yellow when the device is completely charged.

If you’re using Booster for the first time, the device is likely still in transit mode. Unpack it and plug it in to charge. This will also help to ensure you’re completely powered up for your first use.

First off, please make certain that your device is fully charged. 

To enter connecting mode, you must hold both buttons down for 3 seconds. Once you’ve done this, all three lights on the device will flash in a cascading pattern. This will let you know you’ve entered connecting mode.

There are two main reasons why this may be happening. One, the battery may be completely empty. Charge your device. While it’s charging you’ll see a yellow blinking, which will turn to solid yellow when the device is completely charged.

If the device is fully charged and the device does not detect you and turn on the green light, you will need to ensure your device is properly inflated. To do this, first ensure no one is on the cushion. Then open the app, go to the settings page (by tapping the gear icon), and select “pump from empty”.

There are a few reasons why this may be happening. One, the battery may be completely empty. Charge your device. While it’s charging you’ll see a yellow blinking, which will turn to solid yellow when the device is completely charged.

The other thing to check is if your device and alerts are muted. There are multiple things you can do to turn the alerts back on:

• Wait as the mute only lasts for 30 minutes

• Wake the device by briefly pressing either button OR by sitting down and then press down on the Alerts button for 1 second and release

You may have also set your sound level to zero in the app. Open the Kalogon app, ensure you are connected to your device, and go to the settings tab to double check the volume.

​You may need to check a couple things to ensure your cushion does not have a leak. One, ensure the hose is completely fitted over the whole valve. There should be no gap between the end of the hose and the valve. Please refer to the instructions.

Check your cushion for leaks according to the manufacturer’s instructions.

If you still can’t determine the source of this, report this issue to your local rep, who will work with you to report it to Kalogon.

Booster will do occasional pump tests, and should return to normal shortly after. If pumping continues, you may need to check a couple things to ensure your cushion does not have a leak. Check your cushion for leaks according to the manufacturer’s instructions.

You may need to check a couple things to ensure your cushion does not have a leak. One, check your cushion for leaks according to the manufacturer’s instructions.

Think about where you have been using Booster, if there are altitude changes or ambient weather conditions, it is possible that the device is pumping due to external changes.

If you still can’t determine the source of this, report this issue to your local rep, who will work with you to report it to Kalogon.

Double check all your connections and that the cushion valve is open and that the hose is completely covering the valve.

Review your cushion setup and where the hose sits on the cushion to ensure it is not getting temporarily kinked, closing off the airway.

If you still can’t determine the source of this, report this issue to your local rep, who will work with you to report it to Kalogon.

When in clinician mode, the device only responds to button presses and no other inputs. This allows the clinician complete control over the setup.

If you need to test alerts, exit clinician mode and then test the device.